FAQ

  • Do the applications work on any portable or mobile device?

Not yet! All our applications work on Windows Mobile devices (PDAs and Smartphones) and windows XP/Vista (UMPCs). However we will soon be creating ‘streaming’ versions that will enable anyone with a web browser (e.g. PSP, iPhone) to access our applications.

 
  • Do I need to have a GPS on my device to use the software?

No…although a GPS does add more functionality to the applications, allowing you to record and map observations (and to navigate when using WildMap)…however you can get by without one or alternative buy a Bluetooth GPS which are inexpensive these days.

 
  • I can’t get my GPS to work!

This is a perennial problem for all software linking to a GPS….basically you need to have the settings of your GPS set to the right COM port and BAUD rate….a good starting point is this table. All WildKnowledge applications have a GPS setting window which needs to mirror the settings set for the device. If your device supports Virtual GPS you can just select Virtual mode and you will be away.

 

  • I have a proxy server and can't get my device to Activesync?

A proxy server can cause some diffculties in being able to allow handhelds to access the internet.  If you are connecting via USB/Activesync and getting ' the page you are looking for cannot be found ... " message,  then  altering the registry file LSPValue.reg may help. (Note: Microsoft and WIldKnowledge do not support users that edit the registry!). simply right click on this link http://www.pocketpcfaq.com/faqs/activesync/LSPvalue.reg ,  "save link as..." or however you download files from links in your browser. Save it to your desktop. Right click on the file... it's a file with the name LSPvalue.reg and pick "merge" from the list.

 

  • How do I get geo-referenced base maps fort my WildMaps?

All LEA schools have access to a variety of free maps from the LEA’s Ordnance Survey Liaison Officer (OSLO). For the name of your local contact, phone: 08456 050505 or email: customerservices@ordnancesurvey.co.uk Alternatively, if you are already an AEGIS customer you will shortly be able to import geo-referenced maps from their website. Individual users or users from other organisations must provide their own aerial images or maps without infringing copyright. All base maps can be geo-referenced in our map room.

 
 
  • Do I need to have any additional software on my device besides your applications?

Windows Mobile devices need to have .NET Compact Framework, but this should come as standard….if for any reason you don’t have it, it can be download here You also need video software if you wish to view and record videos (windows media is too awkward)….previously we have used TCPMP which can be downloaded here (please note the download is for your desktop which can then send the application to your device, so don’t try and put the cab directly onto your device!)

 
  • I am interested in creating and selling my own content, is this possible?

Whilst the WildKnowledge community shares free content, it is also possible to charge for premium content which WildKnowledge can distribute for you. For example you may be a visitor attraction which wishes to charge visitors to use the guide. Please contact us if you are interested in this service.